Where are you located?
We are based in Australia and your order will be shipped using Australia Post or a courier service.
Where do you ship to?
We currently ship within Australia. If you're located outside of Australia, please contact us below and we'll work with you to see what's possible.
Do you offer free shipping?
We offer free standard shipping within Australia, or discounted $10 express post shipping.
How long will it take for my scarf to reach me?
We make the majority of our scarves to order. If you pre-order a scarf, your order will be dispatched within 6-8 weeks of receiving your order.
If you order an in-stock item, it will be dispatched within 1-3 working days of receiving your order.
Delivery times will vary depending on location within Australia. Please note that Australia Post is experiencing extended delivery delays due to Covid-19.
For locations outside of metropolitan areas, please allow two additional working days.
Do you offer expedited shipping?
Yes, we can provide expedited shipping. Please contact us below if you need expedited shipping and we will work with you to make arrangements and confirm costs.
Any delivery date or time specified by us is a guide only and relies on information provided by the shipping company. Once your order has shipped, you will receive an email confirming this and any relevant tracking information (if applicable). Please see the terms of service for more information.
You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
If you have given permission for the parcel to be left unattended at your shipping address, this will remove any responsibility from Exactly This should the parcel go missing after it has been left at the shipping address by Australia Post or the courier.
I'm outside of Australia. Do you pay the taxes and duties, including customs / import taxes?
If your purchase is being delivered to an address outside of Australia, you are responsible for all taxes and duties, including any customs and import taxes which may be a government requirement of import into your country. Exactly This has no control over or responsibility for these.